SYSTEM REQUIREMENTS

For PC-based participants:

* Google Chrome (recommended, download), Microsoft Edge, Mozilla Firefox, Internet Explorer Version 11+ (not recommended) - with Javascript enabled
* Sound card and speakers enabled to hear audio
* Windows 10, Windows 7, Windows 8, Vista, XP
* Cable modem, DSL, or better Internet connection (Dial-up is not fast enough for video)
* Minimum of Pentium class 1GHz CPU with 512 MB of RAM (recommended) (2 GB of RAM for Windows Vista)

For Mac-based participants:

* Google Chrome (recommended, download), Safari, or Mozilla Firefox - with Javascript enabled
* Mac OS X 10.4.11 Tiger or newer
* Speakers enabled to hear audio
* PowerPC G4/G5 or Intel processor (512 MB of RAM or better recommended)
* Cable modem, DSL, or better Internet connection (Dial-up is not fast enough for video)

For iPad/iPhone/iPod Touch based participants:

* iOS version 10+
* Safari Browser - with Javascript enabled
* Speakers enabled to hear audio
* High Speed internet connection. Wi-Fi preferred over cellular.

For Android based participants:

* Google Chrome (recommended, download), or the default browser installed on your device - with Javascript enabled
* Speakers enabled to hear audio
* High Speed internet connection. Wi-Fi preferred over cellular.

If you have experienced a drop in audio or picture, this is almost always caused by a lack of memory or cpu resources on your computer. Try closing some open windows so that your computer can allocate more resources to the event. You can also try reloading the event page to reconnect.

If you are having other difficulties with the broadcast, please insure:

Do you have a fast enough connection to the internet? JoinNow.Live requires a high speed connection. Dial up modems aren’t fast enough for video.

If video and sound are cutting out, that is most likely due to an internet speed connection issue.

If you are not getting any sound at all: Are your speakers turned on? Are you getting sound from other web sites? Can you hear music on your computer? Are your speakers plugged in and turned on? This is the #1 issue that most people over look.

If you are hearing an echo: Close all other browser tabs and windows, you have a second webinar open somewhere on your system that is creating the echo effect.

If you are still having trouble: Make sure you are not being blocked by a firewall preventing video content or javascript. Some work places have tight firewalls. You may need to try from another computer located somewhere else if this is the case.

Almost all computer systems work just fine however if you have problems you want to be sure that your browser is up to date.